NERC tasks Discos on improving their customer services


The Nigerian Electricity Regulatory Commission (NERC), has urged the Electricity Distribution Companies (Discos) to improve the quality of services rendered to their customers, IWIN reports.

In a tweet on Monday, the Commission said quality and improved services from the Discos to their customers depend on them (Discos) measuring up to five listed duties. According to NERC, the discos are duty-bound to enlighten their customers through organising educational programmes on electricity issues, including safety and effective use of electricity in their homes.

It also said Discos should consider it a duty to inform their customers on the various types of tariffs, their applications and their impact and sustainability. NERC also urged Discos to provide quick responses to customers’ complaints to avoid agitations. NERC said the Discos should not leave out any customers under their jurisdictions and also urged the Discos to provide accessible vending stations where prepaid customers can obtain electricity tokens easily and at all times.